Fulfilment: VIP Packages and inclusions, including delivery, are facilitated by One More Time VIP. If you have any questions regarding the delivery, collection, or contents, of your VIP Package inclusions, please email info@onemoretimevip.com
Age Restrictions: VIP Packages are available to all age categories eligible to purchase a ticket to the concert. Participants under 18 years of age may be required to be accompanied by a parent or legal
guardian (the parent or legal guardian may also be required to purchase a VIP package) when participating in elements of the VIP package.
Re-Sale Prohibited: All package elements will be rendered invalid if resold.
No Refunds: Subject to any appliable law (including without limitation the Australian Consumer Law) VIP packages and contents are non- transferable and all sales are final. There are no refunds or exchanges. Name changes will be issued at the sole discretion of One More Time VIP.
Package Details and Instructions: All VIP package purchasers will be contacted by email (to the email address submitted at the time of purchase) approximately 5 days before the concert. If you do not receive this email 5 days prior, please double check your junk email folder, and if you cannot locate any VIP communications, please email info@onemoretimevip.com.
Packages Subject to Change: All VIP package items and experiences (including any pre-show functions, times, locations, and package inclusions) may vary from market to market and are subject to change at any time for any reason.
Purchaser Information: You are responsible for ensuring your contact information (email and mail address) provided at the time of purchase is correct and current and One More Time VIP, Frontier, the Artist, Ticketing Company, Venue and any other affiliated parties are not responsible for outdated or incorrect information provided by you included where incorrect information results in an undelivered product.
Arrival Time: A component of your VIP package will require you to be at the venue at a designated time. This will be before doors open. If you arrive late to your designated time, you are deemed to have forfeited any missed components of the VIP package.
Early Entry: Early Entry times to access the venue and the floor for the VIP Soundcheck Package and VIP Early Entry Package will be staggered. VIP Soundcheck Package purchasers will access the venue and the floor for the intimate soundcheck and Q&A session before the VIP Early Entry purchasers. Exact times will be sent to all VIP Package purchasers closer to the show dates.
Commemorative Tour Laminates: Commemorative tour laminates are for commemorative purposes only. The VIP Package laminate does not gain or authorise access into the venue or any backstage areas.
VIP Package Components (eg Merchandise): All VIP Package components are to be picked up at the venue at the time designated for VIP check-in on the night of the concert.
All sales are made subject to Frontier’s Terms of Sale and any applicable laws. In the event of any conflict or inconsistency between One More Time VIP’s Purchase Policy, the VIP Package Additional
Terms & Conditions and Frontier’s Terms of Sale then to the furthest extent permitted by law the order of priority will be: (1) Frontier’s Terms of Sale; then (2) VIP Package Additional Terms & Conditions; then (3) One More Time’s VIP Purchase Policy.
If you have questions or concerns regarding the delivery, collection, or contents, of your VIP Package inclusions, please email
info@onemoretimevip.com